Shipping and Duties
In-stock items ship within 1-3 business days and are typically delivered within 5 -10 business days.
Peak seasons and holidays may impact DHL/fedEx delivery times.
Customers usually handle customs duties. We declare values between USD 30 to 70, often resulting in minimal or no taxes, typically not exceeding USD/EUR/GBP 30 in customs duties.
Returns and Exchanges
Jewelry purchased through this website may be returned or exchanged within 30 days of receipt. To initiate a return please email firstname.lastname@example.org.
We will cover return shipping costs for jewelry found to have quality issues. We also accept returns or exchanges for personal reasons without a handling charge, but customers are responsible for return shipping fees.
Made to Order and Customized Jewelry: We do not accept returns or exchanges for non-quality-related issues.
To be eligible for a return, the security tag of the jewelry intact, and returned in its original packaging with the receipt.
Care and Warranty
We offer lifetime care and repair warranty on all our jewelry purchased directly through the HELAS website. We do not provide warranties for theft, product loss or loss of diamonds, pearls, or other types of stones.
Our care and repair warranty include and are limited to:
- Resetting of the jewel
- Repair of basic wear and tear
Free maintenance and repair do not include the following:
- Replacement of lost pearls or
diamonds; you will be charged for
the replacement of any lost
materials not presented with the
products at the time of repair
- Repair or maintenance with
Care and Repair Shipping
PolicyShipping cost is not covered under the care and repair policy, so please note that you will be responsible for all the shipping charges. If you wish to initiate a repair, please send us an email to email@example.com to determine if the piece can be repaired and if any additional cost will be apply.
Each Pearl Is Unique
Slight irregularities and variations in craftsmanship or natural characteristics, including internal inclusions, visible or otherwise, are unique and individual to each item. Pearls are listed as unique in color and not guaranteed to look exactly like the image. These characteristics are what make your piece unique, and should not be considered a defect.
Please note that our warranty applies only to customers who have purchased items directly from HELAS and are named on the product receipt. If another jeweler has made repairs or alters to the piece, this voids our product warranty.