We offer lifetime care and repair warranty on all our jewelry purchased directly through HELAS official website. We do not provide warranties for theft, product loss or loss of diamonds, pearls, or other types of stones.
Our care and repair warranty include and limited to:
- Resetting of the jewel
- Repair of basic wear and tear
Free maintenance and repair do not include the following:
- Replacement of lost pearls or diamonds; you will be charged for the replacement of any lost materials not presented with the products at the time of repair
- Repair or maintenance with additional materials
Care and Repair Shipping Policy
Shipping cost will NOT be covered under the care and repair policy. Please note that you will be responsible for all the shipping charges.
If you wish to initiate a repair of purchased, please contact us via email email@example.com to determine if the piece can be repaired and any additional cost will occur.
Slight irregularities and variations in craftsmanship or natural characteristics, including internal inclusions, visible or otherwise, are unique and individual to each item. Pearls are listed as unique in color and not guaranteed to look exactly like the image. These characteristics are what make your piece unique, and should not be considered a defect.
Please note that our warranty applies only to customers who have purchased items directly from HELAS and are named on the product receipt. If another jeweler has made repairs or alters to the piece, this voids our product warranty.