Our mission is to make the beauty and quality of fine jewelry accessible to more people. HELAS is honored to bring you the finest in saltwater pearls, lovingly selected and timelessly designed. Should you have any questions or concerns, please send us a note to helas@helasjewelry.com

Our Promise

With every decision, we aspire to be a source of hope and beauty. Our team of artisans ensure that every design is crafted with the utmost care. We use only the finest heirloom quality materials, including sustainably-harvested saltwater pearls, recycled 18K gold, and ethically sourced diamonds and gemstones.

HELAS is proudly female-founded and our team is comprised of 80% women. Female power is unique — a balance of softness and strength, resilience and elegance. We celebrate and center these feminine qualities.

Shipping, Returns and Exchanges

Jewelry purchased through this website are accepted for refund or exchange within 30 days from the date of being signed for. You may initiate your return from the Order History section of your customer account or send us an email to helas@helasjewerly.com.

Returns are accepted for the majority of our products with the exception of personalized jewelry, including all initial jewelry, jewelry containing numbers, monogrammed and engraved items.
To be eligible for a return, the piece must be unworn, still have its security tag intact, and be sent back in its original packaging and original receipt.

Refunds take approximately one to two weeks to process. Once we receive your parcel, it takes up to 2-7 days for us to process your request. After your return request is approved, the refund (excluding the shipping costs) will be issued to your account.

Care and Warranty

We offer lifetime care and repair warranty on all our jewelry purchased directly through the HELAS website. We do not provide warranties for theft, product loss or loss of diamonds, pearls, or other types of stones.

Our care and repair warranty include and are limited to:

  • Cleaning
  • Resetting of the jewel
  • Repair of basic wear and tear
  • Re-rhodium
  • Resizing

Free maintenance and repair do not include the following:

  • Replacement of lost pearls or diamonds; you will be charged for the replacement of any lost materials not presented with the products at the time of repair
  • Repair or maintenance with additional materials

Care and Repair Shipping
PolicyShipping cost is not covered under the care and repair policy, so please note that you will be responsible for all the shipping charges. If you wish to initiate a repair, please send us an email to helas@helasjewelry.com to determine if the piece can be repaired and if any additional cost will be apply.

Each Pearl Is Unique
Slight irregularities and variations in craftsmanship or natural characteristics, including internal inclusions, visible or otherwise, are unique and individual to each item. Pearls are listed as unique in color and not guaranteed to look exactly like the image. These characteristics are what make your piece unique, and should not be considered a defect.

Please note that our warranty applies only to customers who have purchased items directly from HELAS and are named on the product receipt. If another jeweler has made repairs or alters to the piece, this voids our product warranty.

About Pearl

What is the difference between saltwater and freshwater pearls?

Saltwater pearls are smaller in size, but they typically have a higher luster and a more radiant appearance due to their dense and uniform nacre layer.
They are also relatively scarce compared to freshwater pearls, making them more valuable in the market and increasing their collectability and investment value.

How to identify real saltwater pearls?

Genuine saltwater pearls typically have excellent luster and good light reflection. They should reflect bright, clear light rather than appearing dull.
Saltwater pearls are usually relatively lightweight, so if you feel that the pearls are heavy, it might indicate the presence of other substances.
Genuine saltwater pearls should give a cool and smooth touch.

What are Akoya pearls?

Akoya pearls are one of the earliest commercially cultivated saltwater pearls, known for their elegant appearance and high quality. They are produced by the Mikimoto oyster (Pinctada fucata martensii).
Akoya pearls are renowned for their natural white color and luster, making them popular for creating fine pearl jewelry such as necklaces, earrings, and bracelets. With an average diameter ranging from 7 to 8 millimeters, Akoya pearl jewelry is often chosen as a sophisticated and luxurious gift or collectible item.

Is it normal for Akoya pearls to have blemishes?

Akoya pearls may have some minor imperfections, which is normal. The complex formation process of Akoya pearls can result in minor flaws or irregularities such as small indentations, uneven color, or tiny surface blemishes.
These imperfections can be caused by foreign substances or external factors. HELAS chooses the top 1% of saltwater pearls, which have imperfections at such a micro level that they are hard to notice with the naked eye.

Is the luster of a saltwater pearl considered one of its most important characteristics?

Yes, the luster of saltwater pearls is considered one of their most important characteristics. High-quality saltwater pearls have a bright, sharp luster with rich color and noticeable refractive effects. This sparkling appearance makes them vibrant, dynamic, and captivating.

Shipping And Duties

Where do you ship to?

We ship worldwide and it’s free.

Free shipping? What about tariffs?

The shipping fee for jewelry items will be borne by HELAS, and customers enjoy free shipping. Our packages will be sent to you by DHL/FeDex, and we will set the declared amount below $30.
The decision of whether to pay the duty is determined by the Customs.

How many days does it usually take to deliver after placing an order?

If the item is in stock at the warehouse, it will be shipped within the second day after placing the order. The estimated shipping time is usually 5-7 days.
In cases of high demand or insufficient stock, HELAS will email you with the specific shipping time.

Why ship from China? Is the returned product returned to China?

HELAS is a brand based in Australia. To minimize the costs of raw material transportation and labor for consumers, HELAS has established its production factories and warehouses in China.
Both dispatching and returning items are handled by our warehouse in China.

How can I track my order?

You can track your order through the DHL/FeDex link that you have received by email. If you have any problem whatsoever, drop us a line at helas@helasjewelry.com and we will make sure to help you out.

Do I need to pay customs duty?

In general, consumers are responsible for paying the tax.

However, HELAS usually declares the value of the package at around USD 30 to 70, so you will only need to pay a minimal amount of tax or none at all.


Are you using vermeil or plated gold in your jewlery?

Never! Our jewelry is made out of 18k solid gold. (Of course, some specially marked ones will use 925 sterling silver.)

Are your gold conflict-free? Is the gold you are using sustainable?

Our traceable gold, also known as ‘green gold’, comes from conflict-free regions, adhering to strict environmental and human rights policies.

Which one should I choose, 14K or 18K?

18K gold contains a higher percentage of pure gold (75%) compared to 14K gold (58.3%), making it more valuable and renowned for its enduring luster. The higher gold content in 18K offers greater resistance to tarnishing and is more hypoallergenic, making it an excellent choice for those with sensitive skin.

Do the pearls fall off easily?

Pearl jewelry is crafted using professional drilling and German adhesive techniques, securing the pearls in place with metal pins and specialized glue. You can wear them for extended periods without worrying about them falling off.

Do pearl items have certificates?

Each piece of pearl jewelry includes an identification certificate. We provide Chinese-related certificates due to the Main Origin of Akoya Pearls and labor costs.
Although these certificates are internationally recognized for quality testing and certification, they are only available upon request.
HELAS keeps certificates on file in necessary situations but does not ship products with certificates by default.

What is the grade of the diamond?

HELAS offers carefully selected, high-quality diamonds.They are graded as G-H in color, with a clarity grade of VS, ensuring exceptional beauty and brilliance.

Do diamonds have certificates?

Diamonds under 20 points (0.20 carats) are called "melee" diamonds. These smaller diamonds are commonly used as accents or side stones in jewelry designs, not as centerpieces. Please note that these diamonds do not come with a certificate.

Return and Warranty

How do I initiate a return or exchange?

Send us an e-mail with your order number to helas@helasjewelry.com and we will provide you with a return label and the shipping instructions.

Are returns or exchanges free?

Any return due to non-quality issues will require the consumer to bear the return shipping costs.

Is there a warranty service? How long is the warranty?

HELAS provides a lifetime repair service. If you notice any signs of deterioration in a specific component of the jewelry, we recommend contacting us(helas@helasjewelry.com) to arrange personalized maintenance service promptly.


How well do saltwater pearls go with yellow or white gold?

Saltwater pearls are often paired with yellow gold or white gold, creating a beautiful combination. These precious metals complement the natural luster and color of pearls, resulting in a classic, elegant, and luxurious appearance.

Can I have my order gift-wrapped?

Of course! HELAS's exquisite packaging is perfect for gift giving, and you don't have to do other additional packaging operations. If you would like to add a personalized handwritten note, please contact helas@helasjewelry.com or leave a note directly in the order.

Are saltwater pearls suitable for gifting?

Saltwater pearl jewelry is a great gift choice. It has an elegant and sophisticated appearance, conveying a sense of value and preciousness.
Whether it's a necklace, earrings, bracelet, or ring, saltwater pearl jewelry makes a unique and precious gift. It expresses your cherished affection and becomes a treasured memory for your loved ones.


What are the precautions for wearing saltwater pearl jewelry?

To protect saltwater pearls, avoid prolonged contact with chemicals like perfume, shampoo, cosmetics, cleansers, and other substances.
Also, prevent the pearls from touching hard objects or rough surfaces to avoid scratching or damaging them.
When wearing saltwater pearls, it's best to avoid pairing them with metal chains or other hard items that may risk damaging them.

Is there any way to clean saltwater pearls?

Avoid immersing saltwater pearls in water for extended periods as it can damage them. Instead, use a mild soapy water solution or pearl-specific cleaner. Gently wipe the surface of the pearls with a soft cloth or sponge dipped in the mixture, and then let them air dry on a clean surface. Avoid using cleansers with chemicals or abrasives as they can harm the pearls.

How to maintain saltwater pearls?

To care for saltwater pearls, avoid exposing them to chemicals like perfume, cosmetics, and cleaners, as they can damage the surface.
Keep them away from extreme temperatures to prevent discoloration or damage.
Store them in a dry, clean jewelry box, preferably individually.
Regular wear helps pearls maintain their luster as the body's natural oils nourish them.

Can pearl earrings be worn to bathe and sleep?

It is advisable to remove pearl earrings when bathing or sleeping to prevent unnecessary damage or loss. Water, soap, shampoo, cleaners, hot water, steam, and excessive friction can negatively affect the surface of pearls, causing them to lose their luster or become damaged.


What factors affect the price of saltwater pearls?

Common factors that can influence the price of saltwater pearls include: luster and quality, pearl type and origin, pearl size, pearl shape and color, jewelry craftsmanship and design, and market supply and demand.

Does the size of the pearl affect the price?

Larger saltwater pearls are more expensive because they are rarer. Large saltwater pearls typically refer to pearls with a diameter of 8 mm or more, and larger sizes are often more valuable and rare.
The formation process for saltwater pearls is slower and more complex, resulting in less production of large saltwater pearls.

What is the value preservation of saltwater pearls?

Saltwater pearls are often considered stable and valuable jewelry, but it's important to note that the jewelry market fluctuates, and prices can be affected by factors like supply, demand, economic conditions, and trends. Therefore, the investment value of any jewelry cannot be guaranteed to remain constant.