Terms and Conditions for the e-commerce retailer www.helasjewelry.com
Copyright and intellectual property rights
The material featured on this site is subject to HELAS Copyright. The names, designs, images and logos identifying are proprietary marks of HELAS. Copying our logos and/or any other third-party logos accessed through this site is not permitted without prior approval from the relevant copyright owner.
HELAS does not approve, accredit or endorse tax agents or allow them to use the logo and images in their advertising.
- Introduction
(1.1) The vendor specializes in jewelry and accessories, which are offered via the online shop system in www.helasjewelry.com
These general terms and conditions apply to all acquisitions of products and services by Customer from Vendor, unless otherwise specified herein.
(1.2) Within these terms and conditions, a customer is defined as a private individual who enters into a transaction with the vendor for private and personal purposes only, and for no other commercial or freelance activity in which the customer may otherwise be involved. The contractor, within the meaning of these terms and conditions, is any private individual, legal body or partnership with legal entity entering into a transaction as part of their commercial or freelance activity.
(1.3) Any deviation from, contradiction of, or supplementation to any of the following terms and conditions will render a contract invalid, unless arranged by prior agreement between the buyer and the vendor.
(1.4) The right is reserved to revise these Terms at any time by amending this page. Updated terms will supersede all previous versions of the Terms.
(1.5) The use of the Site (Including accessing, browsing or registering to use the Site) confirms an unconditional agreement to be bound by these Terms and is subject to a continued compliance with these Terms.
- Conclusion of Contract
(2.1) While every effort is taken to try to ensure that the color, design and style of the products in the photographs displayed on the website are representative of the original products, variations may happen due to technical restrictions of color reproduction on your computer equipment. Accordingly, HELAS shall be under no circumstances liable for any error or inaccuracy in the photographs or graphical representations of the products displayed on the website. If you have any questions about the products, you may of course contact our Customer Service Department by email at
helas@helasjewelry.com
(2.2) The confirmation of the order means the buyer’s acceptance of the wholeness of the Terms and Conditions. All orders may be made online on HELAS website. The transaction constitutes a binding agreement to conclude a contract of purchase for the products. By clicking the link "Send order", during the online ordering process on HELAS website, the customer is placing a binding order for all the products contained in the shopping basket.
(2.3) The customer will be informed by e-mail as soon as the executed order has been received. Please note: the receipt of this first e-mail does not mean that the agreement has been concluded. The agreement is concluded by sending confirmation of the order or by the products being released for delivery.
- Retention of title and withdrawal
(3.1) With regard to customers: The ordered products remain the property of the vendor until full payment of the price is done
(3.2) In cases of breach of contract on the part of the customer (due, in particular, to defaulting in payment, falsification of information regarding creditworthiness, or legal settlement proceedings, or the initiation of insolvency proceedings against the customer's property) the vendor shall be entitled to withdraw from the contract and demand the return of the goods at any time if the customer has failed to provide - or has provided only in part – payment for the products ordered.
- Prices and Payment
(4.1) Prices are subject to change. Calculation of prices is based on the price list and discounts valid on the day of delivery or service plus value added tax as stipulated by the vendor.
(4.2) In the event of any pricing error or incorrect product information due to typographical or system errors, HELAS reserves the right to cancel any orders placed with erroneous information, with no further obligations to the customer even after the receipt of an order confirmation or shipping notice.
- Payment options and Shipping costs
(5.1) The customer may make payments with all major credit cards including Visa, PayPal are also accepted, will add more payment method in the future. The vendor reserves the right to exclude specific methods of payment.
(5.2) Credit card and PayPal payments are charged in American Dollar (USD).
(5.3) With regard to payment through PayPal: Customers should register with paypal.com. By choosing PayPal as payment method, the Customer has agreed to PayPal Terms in the absence of any other agreement, or if not otherwise stated in the product description, the products will be delivered as soon as the total amount has been completely credited to the vendor's PayPal account.
(5.4) Shipping costs are calculated as the sum total of the vendor's delivery fees.
- Shipment
(6.1) Unless stated otherwise, all prices exclude Tax (where applicable). Shipping and delivery are free of charge. Please note that international customs duties should be taken into account as they may cause shipping fees to vary. Moreover, in the case of the returned products, the vendor reserves the right to charge the customer a fee of $100 for the shipment, if the return doesn’t meet the requirements stated exactly in Return Policy.
(6.2) The vendor reserves the right - if circumstances dictate - to deliver consignments of products in separate parts. In such cases, the best interests of the customer will be taken into careful consideration, and no additional costs will be incurred.
- Transfer of risk
(7.1) With regard to the customer: The customer is responsible to check the delivered product(s) immediately upon delivery to determine compliance with the order. If there is any discrepancy, the customer should not accept the package and should describe any defects (i.e. evidence of tampering, damaged product, missing products or items, or products different than those ordered and/or indicated in the shipment document) in writing directly on the statement taken by carrier. Keep in mind that the risk of accidental loss of, or accidental damage to, the object purchased - including during forwarded transactions - is transferred to the customer the moment the object is handed over.
A refusal by either the customer or the contractor to accept delivery of the object will, nevertheless, be regarded as a handover.
(7.2) After the process of placing your order including the product detail page and checkout page, the product price indicated in the confirmation e-mail you will receive does not include the “custom fees” (if any) applied on exports and imports in your country. Placing an order confirms an unconditional agreement to the term that the customer is responsible for paying any additional fees.
- Consumer's right of withdrawal
(8.1) Cancellation Policy
(8.1.1) If the vendor cannot meet the preliminary delivery date, he shall inform the customer in due time. In case of disruptions to the business operations of the vendor, which he is not responsible for, or disruptions to subcontractors, the delivery time shall be extended in accordance with the length of the disruption. The customer has the right to withdraw from the contract without giving reasons, by returning the products and submitting Return Order Form to the vendor within a period of 60 days after receiving the products if the conditions in Return Policy are met. However, exceptions apply to the products which have been produced according to customer specifications or which have been tailored to a customer's specific requirements.
(8.1.2) The period begins upon receipt by the vendor of the customer's written instructions to cancel the order (in the case of a single order being delivered in a number of separate parts, the period does not begin until receipt of the first part of the delivery) and not before vendor have met their information responsibilities and other legal obligations a. For the withdrawal to be carried out without delay, it is sufficient to send your request, and the products within the given time
(8.2) Consequences of withdrawal:
(8.2.1) To conclude a successful withdrawal, any products or funds which have changed hands between the two parties in the course of the transaction must be returned, and any benefits gained (e.g. interest) are to be handed over. Should the customer be unable to return the products, or be able to return only part of them, or return them in a damaged condition, the customer will be obliged to compensate the vendor for the full replacement value of the products, if the customer used the purchased item contrary to the good faith, or personal profit in an incompatible way and will not affect the validity and effectiveness of the right to revoke compromised. No compensation will be demanded for products which have been used for the purpose for which they are intended.
(8.2.2) The cost of return shipment shall be charged by the customer. The vendor cannot accept the return shipment in case the package is unstamped or insufficiently stamped.
(8.2.3) HELAS shall not be responsible or liable if any products the customer wishes to return is lost, misdirected or delivered late; therefore the customer has to bear the risks of the shipping chosen.
(8.2.4) The right of return does not apply to the following products :
Products that have been produced to customer specifications or tailored to specific requirements, are not suitable for sending back.
