Shipping and Returns
Jewelry purchased through this website are accepted for refund or exchange within 30 days from the date of being signed for. You may initiate your return from the Order History section of your customer account or send us an email to firstname.lastname@example.org.
Returns are accepted for the majority of our products with the exception of personalized jewelry, including all initial jewelry, jewelry containing numbers, monogrammed and engraved items.
To be eligible for a return, the piece must be unworn, still have its security tag intact, and be sent back in its original packaging and original receipt.
Refunds take approximately one to two weeks to process. Once we receive your parcel, it takes up to 2-4 days for us to process your request. After your return request is approved, the refund (excluding the shipping costs) will be issued to your account.
Care and Warranty
We offer lifetime care and repair warranty on all our jewelry purchased directly through the HELAS website. We do not provide warranties for theft, product loss or loss of diamonds, pearls, or other types of stones.
Our care and repair warranty include and are limited to:
- Resetting of the jewel
- Repair of basic wear and tear
Free maintenance and repair do not include the following:
- Replacement of lost pearls or
diamonds; you will be charged for
the replacement of any lost
materials not presented with the
products at the time of repair
- Repair or maintenance with
Care and Repair Shipping
PolicyShipping cost is not covered under the care and repair policy, so please note that you will be responsible for all the shipping charges. If you wish to initiate a repair, please send us an email to email@example.com to determine if the piece can be repaired and if any additional cost will be apply.
Each Pearl Is Unique
Slight irregularities and variations in craftsmanship or natural characteristics, including internal inclusions, visible or otherwise, are unique and individual to each item. Pearls are listed as unique in color and not guaranteed to look exactly like the image. These characteristics are what make your piece unique, and should not be considered a defect.
Please note that our warranty applies only to customers who have purchased items directly from HELAS and are named on the product receipt. If another jeweler has made repairs or alters to the piece, this voids our product warranty.