How can I track my order?

Click here to track your order and find the most up-to-date information.

What payment methods are acceptable?

We accept by using “PayPal”, "Shop Pay", credit card and installment payments. Please select either one as your payment method and you will be transferred to the checkout site automatically.

Can I cancel an order?

If you need to cancel your order, please email us with your order number at within six hours of placing your order. Our fulfillment team will assist you as soon as possible!

Which type of pearl are you using?

We use saltwater pearls only. Our quality control only selects extremely bright saltwater pearls to make sure the quality of every piece. Akoya pearl is most widely used in HELAS jewelry.

How is your products’ quality?

Providing the best quality to customers is HELAS value. HELAS provides the finest saltwater pearls, only the top 1% of saltwater pearls will be selected, with only 18K gold and South Africa diamonds.

Can I customize my order?

Yes, if you have requirement of customizing products, please contact us via email, we will do our best to fulfill your needs!

How can I make returns and exchanges?

Please visit our Shipping and Returns page to review our policy.

How do I proceed if I have a repair?

Please feel free to contact us via email, and we will provide you an indication according to your purchased item(s).