FAQ

ABOUT PEARL

What is the difference between saltwater and freshwater pearls?

Saltwater pearls are smaller in size, but they typically have a higher luster and a more radiant appearance due to their dense and uniform nacre layer.
They are also relatively scarce compared to freshwater pearls, making them more valuable in the market and increasing their collectability and investment value.

How to identify real saltwater pearls?

Genuine saltwater pearls typically have excellent luster and good light reflection. They should reflect bright, clear light rather than appearing dull.
Saltwater pearls are usually relatively lightweight, so if you feel that the pearls are heavy, it might indicate the presence of other substances.
Genuine saltwater pearls should give a cool and smooth touch.

What are Akoya pearls?

Akoya pearls are one of the earliest commercially cultivated saltwater pearls, known for their elegant appearance and high quality. They are produced by the Mikimoto oyster (Pinctada fucata martensii).
Akoya pearls are renowned for their natural white color and luster, making them popular for creating fine pearl jewelry such as necklaces, earrings, and bracelets. With an average diameter ranging from 7 to 8 millimeters, Akoya pearl jewelry is often chosen as a sophisticated and luxurious gift or collectible item.

Is it normal for Akoya pearls to have blemishes?

Akoya pearls may have some minor imperfections, which is normal. The complex formation process of Akoya pearls can result in minor flaws or irregularities such as small indentations, uneven color, or tiny surface blemishes.
These imperfections can be caused by foreign substances or external factors. HELAS chooses the top 1% of saltwater pearls, which have imperfections at such a micro level that they are hard to notice with the naked eye.

Is the luster of a saltwater pearl considered one of its most important characteristics?

Yes, the luster of saltwater pearls is considered one of their most important characteristics. High-quality saltwater pearls have a bright, sharp luster with rich color and noticeable refractive effects. This sparkling appearance makes them vibrant, dynamic, and captivating.

SHIPPING & DUTIES

Where do you ship to?

We ship worldwide and it’s free.

Free shipping? What about tariffs?

The shipping fee for jewelry items will be borne by HELAS, and customers enjoy free shipping. Our packages will be sent to you by DHL/FeDex, and we will set the declared amount below $30.
The decision of whether to pay the duty is determined by the Customs.

How many days does it usually take to deliver after placing an order?

If the item is in stock at the warehouse, it will be shipped within the second day after placing the order. The estimated shipping time is usually 5-7 days.
In cases of high demand or insufficient stock, HELAS will email you with the specific shipping time.

Why ship from China? Is the returned product returned to China?

HELAS is a brand based in Australia. To minimize the costs of raw material transportation and labor for consumers, HELAS has established its production factories and warehouses in China.
Both dispatching and returning items are handled by our warehouse in China.

How can I track my order?

You can track your order through the DHL/FeDex link that you have received by email. If you have any problem whatsoever, drop us a line at helas@helasjewelry.com and we will make sure to help you out.

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